Click & Collect
Can I collect my order?
You can! Simply select Click & Collect at checkout. Please note: we are based in Pontrilas, Herefordshire.
Will I be charged for the Click & Collect Service?
The Click & Collect service is free for all orders placed online.
How will I know when my order is ready to collect?
We’ll send you an email when your order is ready to collect. Please do not attempt to collect your order without this email.
What do I need to bring with me when collecting an order?
To speed things up when you collect your parcel, please bring your order number (you can show us your email).
What time can I pick up my order?
We are open Monday, Tuesday, Thursday and Friday 10am – 3pm. We will confirm a time for collection when we send you an email when your order is ready to collect.
Where do I collect my order from?
When you arrive, please ring the doorbell and wait for a member of staff to come outside to you. If there is a queue, please observe two metre social distancing at all times.
Give the staff member your order number. They will fetch your parcel and stand back so you can collect it safely.
Please do not enter the premises.
What happens if I don’t pick up my order?
We’ll keep your order safe for 30 days after your chosen collection date. If you don’t pick it up during this time, we'll issue a refund.
How do I return an order I collected?
Please contact us to arrange your return.